Terms and Conditions

Policies for the Purchase of Wine Online

Terms and Conditions

By purchasing wine on the Hawkshead Vineyard website you agree to and are bound by these terms and conditions. They may be amended at any time by Hawkshead Vineyard Ltd by posting amended or replacement terms and conditions on this website.

If you purchase wine on this website you agree to the following:
You must be 18 years of age if living in New Zealand or of the legal drinking age in the country that you reside.

You authorise Hawkshead Vineyard to charge your credit card for the amounts appropriate to your purchase.

Privacy Policy

Hawkshead Vineyard Ltd respects and honours the privacy of its customers. The company doesn’t sell or rent personal information to any third parties. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. If you elect to join our email newsletter list, your details will be added to our customer data base to receive upcoming correspondence. By providing your contact details you subscribe to receive future special offers, promotions and information about special events from Hawkshead Vineyard until such time as you request us to stop. You may opt out at any time by contacting us by email or telephone.

For the purpose of improvements and optimisation to our site we automatically collect certain digital information, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

We share your digital information with third parties to help us use your this Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Digital Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Digital Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

Please note: that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Hawkshead Sale of Liquor Act

Hawkshead Vineyard holds an Off License as defined in New Zealand's Sale of Liquor Act and is legally authorised to promote, sell, and deliver wine via online and mail order. It is illegal for Hawkshead Vineyard to sell to anyone under the age of 18. It is also illegal for anyone who is under 18 who uses this site to make a false declaration of their age in order to purchase liquor.

Payment Policy

Hawkshead Vineyard accepts online payments and payments made over the telephone via Visa, and Mastercard. Payments are processed at the time of your on-line order. All prices listed on our web site are in New Zealand dollars, and inclusive of 15% Goods and Services Tax.

Credit Card Security

Hawkshead Vineyard strives to protect the security of customer's personal information, including credit card information. Customer's credit card details do not get processed or transmitted through or via Hawkshead website. All transactions are processed through a secure payment provider, Shopify. These details are encrypted and we do not store or have access to your credit card number.

Returns and Refund Policy

Hawkshead Vineyard makes very effort to ensure that your wine reaches you in top condition. If there are any questions or concerns about your purchase please contact us on info@hawksheadwine.com or telephone 021 541 467.

Availability of Product

The website will show a range of Hawkshead wine products available, and the customer acknowledges that there may be limited availability. Hawkshead Vineyard reserves the right to restrict the number of bottles of a particular wine to each individual customer when quantities are limited. Hawkshead Vineyard will advise the customer of its inability to fulfil a customer's order as soon as reasonably possible.

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Age Verification

Our customers must be over 18 to enter the Cellar Door. By clicking enter you are acknowledging that you are over the age of 18.

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